For the past few months, I’ve been building a software-as-a-service (SaaS) application, and throughout the development process I’ve realized what a powerful tool Slack (or team chat in general) can be to monitor user and application behavior. After a bit of integration, it’s provided a real-time view into our application that previously didn’t exist, and it’s been so invaluable that I couldn’t help but write up this show-and-tell.
It all started with a visit to a small startup in Denver, Colorado. During my visit, I started hearing a subtle and enchanting “ding” in the corner of the office every few minutes. When I went to investigate this strange noise, I found a service bell hooked up to a Raspberry Pi, with a tiny metal hammer connected to the circuit board. As it turned out, the Pi was receiving messages from the team’s server, and it swung that little hammer at the bell
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