The Three B’s That Complicate UX Research In Hospitals
We’ve been thinking much about user research in hospital settings recently. Our new company, smart Helios, a digital health development firm, is a spin-off of Helios Kliniken, Europe’s largest private hospital chain. To inform our lean software development, we thoroughly embrace iterative empathetic observation and end-user interviews at each step of a development cycle (i.e., ideation, prototyping, and testing).
We learned that qualitative research in a hospital setting brings its challenges. We think it is worth considering them, especially those we discuss here, called the three B’s:
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