The concept of “embracing failure” is big in the tech industry. Fail fast, fail often! is almost an industry mantra. But there’s an everyday type of failure that doesn’t get much attention in the product development process.
That’s right. The humble error message.
We’ve probably all seen an “incorrect password” error once in a while (or, um, daily). While it can be frustrating when things don’t work as expected, we usually just brush it off, no big deal. But what’s the cumulative effect of these small moments?
Each error message is a tiny roadblock that gets in the way of what we were trying to do. Depending on the context, an unhelpful message can be the difference between continuing or giving up. There’s even some research to suggest that there’s a physical stress response: error messages can
... read the whole story at thestyleofelements.org.