It seems as though the opposite of “careless” ought to be “careful.” That the best way to avoid avoidable errors is to try harder, to put more care into the work.
This means that if surgeons were more careful, there would be fewer errors. And that so many of the mistakes that mess things up would go away if people just tried harder.
And this is true. For a while. But then, it’s not effort but systems that matter.
Years ago, I created a trivia game for Prodigy. The first batch of 1,000 questions was 97% perfect. Which is fine, until you realize that this meant that 30 questions had an error. And every error ruined the experience for the user.
... read the whole story at seths.blog.